Our policies

Privacy Policy:

At Lilo Living, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. By accessing our website or using our services, you consent to the terms and practices described in this policy.

  1. Information Collection: We may collect personal information such as your name, email address, phone number, and shipping address when you place an order or create an account on our website. Additionally, we may collect non-personal information, including but not limited to your IP address, browser type, and referring website, to enhance your browsing experience and improve our services.

  2. Use of Information: We use the collected information to process your orders, provide customer support, improve our products and services, and communicate with you about promotions, offers, and updates. We do not sell or rent your personal information to third parties for their marketing purposes.

  3. Information Protection: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

  4. Third-Party Disclosure: We may share your information with trusted third parties, such as shipping partners or payment processors, to fulfill your orders or provide specific services. These parties are obligated to protect your information and are prohibited from using it for any other purpose.

  5. Cookies: Our website may use cookies and similar technologies to enhance your browsing experience, personalize content, analyze site traffic, and track user preferences. By using our website, you consent to the use of cookies as described in our Cookie Policy.

  6. Changes to the Privacy Policy: We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

Cookie Policy:

This Cookie Policy explains how we use cookies and similar technologies on our website. By accessing our website or using our services, you consent to the use of cookies as described in this policy.

  1. What are Cookies? Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to enhance your browsing experience by remembering your preferences, analyzing site usage, and personalizing content.
  2. Types of Cookies
    We Use:
    a. Essential Cookies: These cookies are necessary for the functioning of our website and enable you to navigate our site and use its features.
    b. Analytics Cookies: We use analytics cookies to collect information about how visitors interact with our website, such as the pages visited and the time spent on each page. This helps us analyze site traffic and improve our services.
    c. Preference Cookies: Preference cookies enable our website to remember information that changes the way the site behaves or looks, such as your preferred language or region.
    d. Advertising Cookies: We may use advertising cookies to deliver personalized advertisements and track the effectiveness of our marketing campaigns.
  3. Third-Party Cookies: We may allow third-party service providers, such as analytics or advertising networks, to place cookies on our website. These providers may use cookies to collect information about your online activities across different websites and services.
  4. Managing Cookies: Most web browsers allow you to control or block cookies through their settings. However, please note that disabling cookies may affect your browsing experience and limit the functionality of certain features on our website.
  5. Changes to the Cookie Policy: We reserve the right to modify this Cookie Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we use cookies.

Intellectual Property Policy:

At Lilo Living, we respect the intellectual property rights of others and expect our users to do the same. This Intellectual Property Policy outlines our approach to intellectual property protection and how we handle copyright and trademark infringement claims.

  1. Copyright Infringement: If you believe that your copyrighted work has been copied or used in a way that constitutes copyright infringement on our website, please notify us by providing the following information:
  • A description of the copyrighted work that you claim has been infringed.
  • Sufficient evidence to identify the infringing material and its location on our website.
  • Your contact information, including your name, address, telephone number, and email address.
  • A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
  • A statement, made under penalty of perjury, that the information provided in your notice is accurate, and that you are the copyright owner or authorized to act on behalf of the owner.
  1. Trademark Infringement: If you believe that your trademark rights have been violated on our website, please contact us with the following details:
  • The specific trademark or service mark that you claim has been infringed.
  • Evidence of your ownership of the trademark, such as registration details.
  • Information about the alleged infringing use, including its location on our website.
  • Your contact information, including your name, address, telephone number, and email address.
  • A statement, made under penalty of perjury, that the information provided in your notice is accurate, and that you are the trademark owner or authorized to act on behalf of the owner.

  1. Our Response to Infringement Claims: Upon receiving a valid infringement notice, we will promptly investigate the matter and take appropriate actions, which may include removing or disabling access to the allegedly infringing material. We may also terminate the accounts of repeat infringers in accordance with applicable laws.

  2. Counter-Notification: If you believe that your content was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notification to us. The counter-notification must include:

  • Your contact information.
  • Identification of the material that has been removed or disabled and its location on our website.
  • A statement, made under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification.
  • A statement that you consent to the jurisdiction of the relevant courts and that you will accept service of process from the person who provided the infringement notice.

Return and Refund Policy:

We strive to provide you with high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully before making a purchase.

  1. Manufacturing Defects: If you receive a product with a manufacturing defect, we are committed to resolving the issue promptly. Please notify us within 7 working days of receiving the product and provide detailed information about the defect. We may require supporting evidence, such as photographs or videos, to assess the issue.

Upon verification of the manufacturing defect, we will offer one of the following options:

  • Repair: We will arrange for the repair of the defective product, free of charge.
  • Replacement: We will provide a replacement for the defective product, subject to availability. If the exact product is not available, we will offer a similar alternative of equal value.
  • Refund: If a repair or replacement is not feasible, we will offer a refund for the defective product.

  1. Non-Returnable and Non-Refundable Items: Except for products with manufacturing defects, all other items sold on our website are non-returnable and non-refundable. We do not accept returns or provide refunds for products that are not defective. This includes, but is not limited to, items purchased in the wrong size, color, or style, or items that do not meet your personal preferences.

  2. Return Process: If you believe you have received a product with a manufacturing defect, please contact our customer service team at hello@liloliving.sg . Our team will guide you through the return process and provide instructions on how to return the item, if necessary.

  3. Conditions for Return: To be eligible for a return or refund due to manufacturing defects, the following conditions must be met:

  • The product must have been purchased directly from our website.
  • The defect must be reported within the specified timeframe.
  • The product must not have been subjected to misuse, abuse, negligence, or accidental damage after delivery.
  • The product must be returned in its original packaging or a suitable alternative that ensures proper protection during transit.

Please note that our Return and Refund Policy may be subject to applicable laws and regulations in your jurisdiction. In case of any discrepancies, the governing laws prevail.

We encourage you to inspect the product upon delivery and report any manufacturing defects promptly. We are committed to resolving such issues to your satisfaction and ensuring a positive shopping experience.

If you have any questions or require further assistance, please contact our customer service team. We are here to help!